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    • ON PREMISE

    @HOME & REMOTE

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    24 Hour Fast setup

    Human and AI Assisted Contact Centre

    Your human agents at home and AI Assistant working 24/7!
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    Work from Home

    Quickly set-up your customer service employees to work from home and answer all your business telephone calls. With PCXCom cloud service, we can quickly set up your employees so they can continue to work from home, making and taking your business calls. Inbound Calls: for the duration of the Coronavirus emergency, we can land your redirected business 13 / 1300 /1800 numbers immediately and enable your work from home, employees to answer all calls from their homes or have selected calls sent to your mobiles. All they need is an internet connection*, computer and ideally a quality headset.
    Revenue and Profit

    Increase Profit

    Drive revenue growth, gain market share and reduce operating costs with PCXCOM. Our advanced call centre and business technology with OmniChannel capability delivers quantum shifts in productivity, customer contact rates and engagement – via a fully blended, Inbound Contact Management (ACD & IVR) and Outbound Predictive Dialler environment. Moreover, improve profitability through cost efficient and relevant communication across multiple channels ie; Voice, SMS, Email, Speech, Instant Messaging, Social Media, and the Web.
    Revenue and Profit

    Client Acquisition

    Respond to sales opportunities with immediacy, and ahead of your competitors with PCXCOM advanced call centre technology. Moreover, drive revenue performance through high activity, end-to-end customer engagement throughout the sales process. Experience quantum shifts in productivity via a highly sophisticated, and fully blended, Inbound Contact Management (ACD & IVR) and Outbound Predictive Dialler environment. Importantly, also deliver a consistent and potent sales pitch across multiple communication channels with PCXCOM.

    Technology for an environment of continuous change.

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    Gain an Unfair Advantage with PCXCOM.
    Here’s 10 Reasons to Engage with us:
    1. Competitive Advantage: Drive & Improve Business Performance
    2. Continuous Software Upgrades: Contemporary Technology
    3. Future-Proof Technology: No More Expensive Upgrades
    4. Flexible: Cloud | On-Premise | Hybrid Technology
    5. Scalable: Technology for Business Day Requirements
    6. Reliable: Mutually Rewarding Business & Technical Relationships
    7. Responsive: Local Technical Support Desk
    8. Robust: Suitable for Large Scale & Business Critical Operations
    9. Cost Effective: Bundled Price Models
    10. Proprietary Software: Locally based Senior ICT Staff Read More.

    Enhance Customer Experience with AI

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    Boost customer satisfaction and streamline operations with SpeechFlow AI Assistant. Our cutting-edge AI-driven virtual assistant seamlessly integrates with your call center, enabling natural speech interactions and efficient self-service options. SpeechFlow AI handles overflow during peak times, reduces wait times, and provides 24/7 support for confirmations, schedule changes, and purchases. With its ability to gather information and assist human agents, SpeechFlow AI ensures a smoother, more responsive customer journey across all touchpoints. Read More.






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