Optimise Seminar Attendance & Performance.
End to End Seminar Management
The Seminar Management Module of PCXCOM call centre systems is often used in conjunction with the predictive dialler function as an end-to-end tool to effectively management the dynamics of a seminar. The module facilitates the following elements;
- Solicitation of Interest
- Confirmation of Attendance
- Attendance Reminders
- No-Show Follow-up & Re-Schedule
- Face to Face Appointment / Outcome / Follow-up
- Database / CRM Update
PCXCOM call centre systems and cloud services are compatible and can be integrated with any modern CRM software; including; Salesforce, Netsuite, Microsoft Dynamics, Sugar, ORO, ZOHO and others; via either an API or alternatively by ‘single click’ access.
Customer Interaction Management (CIM)
The CIM tracking tool of the PCXCOM predictive dialler is designed to optimise campaign performance, via effective use of contact data and easy reference of customer history by agents. Moreover, the CIM function facilitates the creation of robust, highly qualified prospect databases; improving the effectiveness of the sales effort; and indeed shortening the sales-cycle. Importantly, as the status of each prospect/client changes with on-going interactions, your contact databases can be enhanced and segmented to reflect changes made throughout the different stages of the sales cycle ie; raw prospects to highly qualified leads with intent to buy or re-purchase. Lists can also be generated using filters such as; geographics, demographics and psychographics.