PCXCom now in Asia Pacific
PCXCom cloud and on-site systems now available in Asia Pacific.
Gain Competitive Advantage – Increase Productivity & Reduce Costs
Gain competitive advantage in an increasingly sophisticated and competitive marketplace with PCXCom Cloud Call Centre services. Regardless of whether you business is a start-up, or an established business wanting to replace or upgrade dated technology, our Cloud Call Centre services have the capacity to meet both your immediate and long-term business strategies.
Two Versions Available – Cloud and On Site.
The different versions cater for the different stages and hence requirements of a business ie; start-up, growth, consolidation or maturity.
Cloud Call Centre
Get started with the Express Virtual Call Centre – an entry-point Cloud service with both inbound ACD & IVR and outbound predictive dialler capability. Drive your business to the next level with high activity sales, and productivity gains of up to 300%. Moreover, take control of the sales process with quality reporting and contact data management.
On-Site – Enterprise
Suitable for the demands of larger call centres needing to operate with substantial flexibility and scalability. Core functions include; Inbound Call Management ACD & IVR, Predictive Dialler, Call Recording, Live Call Monitoring.
Option | Business Size | IP PBX | Inbound | Dialler | Call Recording | CRM Integration | Call Monitoring | Multi Channel |
---|---|---|---|---|---|---|---|---|
Cloud Express | Up to 10 Agents | |||||||
Cloud Business | 11-100 Agents | |||||||
On Site | 10-100+ Agents |
On Site & Multi-site Configurations
PCXCom Cloud Call Centre services can be configured as a single site, or alternatively as multiple sites throughout Asia and across the globe, via access to our global, virtualised infrastructure. In addition, agents can operate from another location including @home – with full transparency of call centre activity available via the Supervisor screen and smart phone APP.
Scale-up Operations with Immediacy
Operations can be quickly scale-up to meet requirements with our Cloud Call Centre services – and without the need for a capital outlay. Agents gain immediate access to the cloud service by simply logging into the Agent screen – with the ‘pay-as-you-go’ price model billing only those agents logged into the Cloud Call Centre service – either charged by the hour or by the month. In other words, you are only charged for the number of agents that actually use the service each month.
Business Continuity
PCXCom Cloud Call Centre services are located across data centres in Asia-Pacific and the US. Data centres are N+1 facilities with UPS & Diesel Generator back-up, multiple telephony back-ups, Dual Power, Hot Swap Raid, Dual Networks, Multi Network Servers, Network Redundancy and Multi Site Access.
Continuous Software Upgrades
PCXCom Cloud Contact Centre software is continuously upgraded on a regular and scheduled basis – meaning, our clients future proof their businesses and gain competitive advantage with the ongoing benefit of using contemporary technology. Likewise, our clients eliminate the need for expensive upgrades and/or replacement of technology into the future.
CRM Integration
PCXCom call centre systems and cloud services are compatible and can be integrated with any modern CRM software; including; Salesforce, Netsuite, Microsoft Dynamics, Sugar, ORO, ZOHO and others; via either an API or alternatively by ‘single click’ access.
PCXCom also has significant expertise in several sectors, such as ‘collections’, fundraising and market research. As a result, our call centre technology has been integrated with various CRM software such as; Wincollect, Debtcol, Collect!, Mercantile, ThankQ, Donman, iMIS, IBM SPSS and various in-house software developed by our clients.
Disaster Recovery
PCXCom Cloud services can be used as a back-up / fail-over for Disaster Recovery & Business Continuity Plans for both On-Premise or Cloud services.
Call Overflow
PCXCom Cloud services can be configured to your existing PBX as a live overflow of calls during peak periods.
Operational Transparency – Quality Reporting
Across the spectrum, your organisation will have absolute operational transparency via;
- Real-Time & Historical Performance Management reports
- Real-Time & Historical Contact Centre Performance reports
- Call Recording & Live Call Monitoring
- Data Analytics
- Management Reports, Contact Centre Reports and Call Recording & Live Call Monitoring
Four access levels of reporting;
- Senior Management | KPI Performance Screen & Cost Centre Reports
- Contact Centre | Performance Management WallBoard Display
- Supervisor & Team Leader | Supervisor Screen – Performance Management, KPI & System Performance plus the PCXCom Smart Device APP
- Agent | Self Performance
Service Up-Time Guarantee
Choosing the technology for your call centre is a business critical decision, and therefore PCXCom ticks all the critical boxes ahead of price;
99.9% Uptime Guarantee | Local Infrastructure & Redundancy | Quality Technology for all Businesses | |||
Reliability | Experience | Highly Skilled | |||
Local Service Desk | Local Research & Development | Cost Effective |
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