Effective Contact Data Management

A customer database is a valuable asset for any organisation. It is therefore business critical to adopt advanced customer contact technology such as PCXCom, in order to apply best practice data management principles as a means of both updating and protecting the most prized asset. In addition to its superior database management capabilities, PCXCom call centre technology is not only compatible with any modern cloud-based or on-premise CRM software, it is also flexible enough to adapt to constant environment change.

Customer Interaction Management (CIM)

In addition integration with your CRM, the predictive dialler function of PCXCom call centre technology has a CIM tracking tool, which is designed to optimise campaign performance, via effective use of contact data and easy reference of customer history by agents. Moreover, the CIM function facilitates the creation of robust, highly qualified prospect databases; improving the effectiveness of the sales effort; and indeed shortening the sales-cycle. Importantly, as the status of each prospect/client changes with on-going interactions, your contact databases can be enhanced and segmented to reflect changes made throughout the different stages of the sales cycle ie; raw prospects to highly qualified leads with intent to buy or re-purchase. Lists can also be generated using filters such as; geographics, demographics and psychographics.

CRM Software

Its business critical that the introduction of new technology is compatible with the incumbent ICT environment and legacy systems such as your CRM. PCXCom call centre technology is compatible with any modern CRM software, and can also be integrated with CRM’s such as Salesforce, Netsuite, Microsoft Dynamics, ZOHO, Sage, ORO Sugar and others via an API, or alternatively single click access.

Debt Collection Software

PCXCom has significant expertise in the ‘collections’ sector and hence our call centre systems are easily integrated with various collections software such as; Wincollect, Debtcol, Collect!, Collexus, Mercantile and various in-house software developed by our clients.

Business Software

Gain the benefit of integrating various business software with PCXCom call centre technology via API’s. PCXCom is compatible with various business software such as; MYOB, Reckon, K2, Xero, Skype for Business and Google. As result, our clients get the full benefit of both PCXCom call centre technology, as well as their business software.

Fundraising Software

PCXCom call centre systems and Cloud services are compatible with Fundraising CRM’s such as Donman, iMIS and ThankQ. Likewise, complex data management can be facilitated via full integration of donor software with PCXCom systems.

Payment Gateways

Payment gateways automate the payment process and can be installed on agent desktops for easy access, or alternatively as a stand-alone payment gateways configured with an Auto Attendant, Client Portal or your website. Furthermore, payment gateways can be configured with either your merchant bank or with companies such as Eway, Paypal, Magento and EziDebit.