Virtual Call Centre – drive business performance.
Our Virtual Call Centre services have the capacity to meet both your immediate and long-term business strategies.
Virtual Call Centre – Express
Get started with the Express Virtual Call Centre – an entry-point Cloud service with both inbound ACD & IVR and outbound predictive dialler capability. Drive your business to the next level with high activity sales, and productivity gains of up to 300%. Take control of the sales process with quality reporting and contact data management.
Virtual Call Centre – Business
The Business Virtual Call Centre has greater functionality and scalability than ‘Express’, in order to cater for larger call centres that require significant capability and flexibility. Core functions include; Inbound Call Management ACD & IVR, Predictive Dialler, Call Recording, Live Call Monitoring & Integrated Cross-Channel Communications.
Cloud | Business Size | IP PBX | Inbound | Dialler | Call Recording | CRM Integration | Call Monitoring | Multi Channel | Omni Channel | ||
---|---|---|---|---|---|---|---|---|---|---|---|
Express | Up to 10 Agents | ||||||||||
Business | 1-100+ Agents | ||||||||||
Global and Scale-up when you Need
Operations can be quickly scale-up to meet requirements with our Cloud Call Centre services – and without the need for a capital outlay. Agents gain immediate access to the cloud service by simply logging into the Agent screen.
Business Continuity
PCXCom Cloud Call Centre services are located across data centres in Australia; in addition to strategic global locations for our overseas clients. Data centres are N+1 facilities with UPS & Diesel Generator back-up, multiple telephony back-ups, Dual Power, Hot Swap Raid, Dual Networks, Multi Network Servers, Network Redundancy and Multi Site Access.
Operational Transparency – Quality Reporting
Across the spectrum, your organisation will have absolute operational transparency via;
- Real-Time & Historical Performance Management reports
- Real-Time & Historical Contact Centre Performance reports
- Call Recording & Live Call Monitoring
- Data Analytics
- Remote VPN & Smart Device access to Management Reports, Contact Centre Reports and Call Recording & Live Call Monitoring
Four access levels of reporting;
- Senior Management | KPI Performance Screen & Cost Centre Reports
- Contact Centre | Performance Management WallBoard Display
- Supervisor & Team Leader | Supervisor Screen – Performance Management, KPI & System Performance plus the PCXCom Smart Device APP
- Agent | Self Performance
Cloud Services
PCXCom has a comprehensive range of Cloud Contact Centre services to suit any size business. Agnostic in our approach, our recommendations are based on business requirements of our clients, from both a commercial and technical perspective.