Inbound Outbound Call/Contact Centre.

Our  virtual contact centre works on multiple sites or with remote teams or office based agents, supporting all inbound outbound functions.  Australian made technology.

Functions include Inbound with ACD and skills based call routing. Auto-attendant, IVR, Speech/Voice Assisted Sales and Fulfilment.
Outbound calling is a breeze with multi-mode dialler  (Preview, Progressive, Power, Predictive and One-Click) with outbound IVR and  Text-To-Speech capability.
Supervisors have real-time visibility of agents current state – on a call, wrapping up etc. including complete call analytics, recording and monitoring. Quality Assurance and training tools and process are builtin.

Our product is Australian made and operated with the development team working with the service and support team in a constant product improvement cycle.

Inbound Outbound Call/Contact Centre

A fully blended inbound and outbound solution. Agents working as inbound, outbound or fully blended agents. Manage your teams as you see fit.
Inbound call management. Call routed where you want them, when you want them. Time managed queues with voice mail or diversions as required.
Open for business or closed for the weekend or holidays. Manage out of hours calls with voice mail recordings emailed to you.
Inbound with ACD and skills based routing. Auto-attendant IVR and Voice Assisted IVR.

Inbound Call/Contact  Centre

Inbound call management. Call routed where you want them, when you want them. Time managed queues with voice mail or diversions as required.
Open for business or closed for the weekend or holidays. Manage out of hours calls with voice mail recordings emailed to you.
Inbound with ACD and skills based routing. Auto-attendant IVR and Voice Assisted IVR.

Future-proof your organisation with PCXCom’s range of advanced Call Centre and Office products; available as either On-Premise  systems or Cloud services.